Some also call point of sale systems the “point of service,” since certain platforms also host inventory, customer relationship management (CRM), and financial capabilities.įor hotels, a POS system can link a hotel property management system with the restaurant or spa, so all transactions and data are in a centralized location. The grocery store checkout counter, for example, is a point of sale. You need a specialized point of sale (POS) system.Ī point of sale system is the point where a customer transaction occurs. These properties, need something more than just a hotel property management system (PMS). I’m not asking if you’re a haunted hotel or the Bates Motel, but do you offer special amenities such as a spa, gift shop, or restaurant?
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